How can we help?

Use the password recovery option provided by Colorbook and follow the recovery link sent to your registered email address. If your recovery link has expired, request a new password recovery link.

Password recovery links may expire for security reasons. Please request a new recovery link and use the newest link you receive.

If account deletion is available through the Colorbook app, use the account deletion controls provided there. You may also contact Colorbook Support for assistance with an account deletion request.

Check that your device has a working internet connection and that you are using the latest available version of Colorbook. If the issue continues, contact support and include your device model and Colorbook app version.

Please allow the app a moment to synchronize. If the problem continues, contact support with details about what happened and, where possible, the approximate time of the issue.

Make sure your device operating system and Colorbook app are up to date. If the issue continues, contact support with your device model, operating system version, app version, and a description of the problem.

Colorbook may offer optional rewarded advertisements that can provide access to certain additional content, features, or rewards. Availability may vary depending on the app, device, region, and advertising inventory.

Please wait a short time for the reward to be processed. If the reward does not appear, contact support and tell us what reward you were expecting and approximately when you completed the advertisement.

Our Privacy Policy explains what information Colorbook may collect, how it is used, how it may be shared, and the choices available to users.

Please review our Kids Privacy Disclosure and Children's Privacy and COPPA Information for information about children's privacy practices and applicable parental rights.

A parent or legal guardian may contact Colorbook Support with their request. We may need reasonable information to verify the request and protect the privacy and security of the account or child involved.